PRIVACY POLICY
Hail Helpers (DBA of Energy Efficiency Experts)
Effective Date: [8/1/2025]

1. Introduction

Hail Helpers (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit HailHelpers.com, submit your information, or communicate with us via phone, SMS, or other channels.

2. Information We Collect

We may collect the following types of information:

Personal Information:
• Name
• Phone number
• Email address
• Address/location information
• Vehicle and insurance-related details

Communication Data:
• SMS/text message interactions
• Call records and voicemails
• Email correspondence

Technical Information:
• IP address
• Browser type
• Device information
• Website usage data (cookies, analytics)

3. How We Use Your Information

We use your information to:

• Contact you regarding your inquiry or service request
• Schedule inspections and repairs
• Assist with insurance claims
• Provide updates and customer support
• Send service-related communications
• Send marketing messages (only with your consent)
• Improve our website and services

4. SMS & Communication Privacy (A2P / TCPA Compliance)

By providing your phone number and opting in, you consent to receive SMS messages from Hail Helpers.

Message Types May Include:
• Appointment confirmations and reminders
• Service updates
• Customer support messages
• Promotional or marketing offers (if opted in)

Important Disclosures:
• Message frequency varies
• Message and data rates may apply
• Consent is not a condition of purchase

Opt-Out Instructions:
• Reply STOP to unsubscribe at any time
• Reply HELP for assistance
• Contact us at 866-545-HAIL (4245)

5. No Sharing of Mobile Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Specifically:
• Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

This statement is included to comply with carrier and messaging provider requirements.

6. Information Sharing (Operational Use Only)

We may share your information only as necessary to operate our business, including:

• Insurance companies (for claims processing)
• Service technicians and contractors
• Business partners assisting in service fulfillment
• Legal or regulatory authorities if required

All partners are expected to maintain confidentiality and data protection standards.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information. However, no method of transmission over the internet or mobile networks is 100% secure.

8. Cookies & Tracking

We may use cookies and tracking technologies to:

• Improve website functionality
• Analyze traffic and usage
• Enhance user experience

You can adjust your browser settings to disable cookies if desired.

9. Your Rights & Choices

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Opt out of marketing communications
• Withdraw consent at any time

To make a request, contact us at the phone number listed below.

10. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect information from children.

13. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

14. Contact Information

Hail Helpers
(DBA of Energy Efficiency Experts)
Phone: 866-545-HAIL (4245)
Website: HailHelpers.com

For privacy-related questions or requests, please contact us using the information above.

By using this website or communicating with Hail Helpers, you acknowledge that you have read and agreed to this Privacy Policy.